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Interactive Voice Response (IVR)

Interactive Voice Response (IVR) is more commonly referred to as an auto attendant that is utilized in PBX systems. An IVR allows computers and human interaction through the use of voice commands and DTMF.

IVR technology is currently deployed in several different industries for its voice recognition which includes automobiles and their hands-free technology, smartphones and their voice recognition software and telecommunications companies as a part of their PBX systems.

DialMyCalls utilizes interactive voice response technology on our toll-free customer support number. Customers who call in will be prompted by our PBX to: “Press 1 For Sales, Press 2 For Support or Press 3 for Business Development.”

Call Forwarding
Caller ID
Cellular Telecommunications and Internet Association (CTIA)
CNAM
Common Alerting Protocol (CAP)
Common Short Code Administration (CSCA)
Connected Call Length
Do Not Call (DNC)
DTMF
FreePBX
Interactive Voice Response (IVR)
Long Code
Multimedia Messaging Service (MMS)
Opt-In
Opt-Out
Phone RSVP System
Phone Script
Phone-In System
Plain Old Telephone Service (POTS)
Predictive Dialer
Private Branch Exchange (PBX)
Push Notification
Push-To-Repeat
Push-To-Talk
SaaS
Session Initiation Protocol (SIP)
Short Message Service (SMS)
Simple Mail Transfer Protocol (SMTP)
SMS Gateway
STIR/SHAKEN
Telephone Chain
Telephone Polling
Text Message Forwarding
Text Message Marketing
Text-To-Speech (TTS)
Vanity Number
Voice Over Internet Protocol (VoIP)

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