How Hyundai Mobis Streamlined Crisis
Communication
With DialMyCalls

700+ Messages Sent

Delivered in under 3 minutes during critical outreach

Deployed in Crisis

Instant message deployment in major emergency events

No Contracts Needed

On-demand usage without subscription lock-in

Background

About Hyundai Mobis

Mobis North America Electrified Powertrain (MNAe) is a Hyundai-owned company specializing in manufacturing electric motors and batteries for vehicles. Headquartered near Savannah, Georgia, MNAe supports large-scale EV production with multiple facilities across the region. Operating in a newly formed, fast-growing industrial ecosystem, MNAe needed a dependable way to deliver urgent alerts to employees during emergency situations.

Challenges

What They Were Struggling With

With a fast-moving operation and multiple departments, Hyundai Mobis faced hurdles in timely communication, especially in the event of a natural calamity.

  • 1. No System in Place for Emergency Mass Communication

    Mobis lacked a centralized system for emergency mass communication, making it difficult to quickly and reliably reach large groups during critical situations.

  • 2. Limited Communication Infrastructure during Emergency Event Outages

    During emergency events, the organization faced significant communication breakdowns due to limited infrastructure, hindering timely and effective outreach to affected individuals.

  • 3. Other Systems Only Offered Subscription-Based Pricing Systems

    Alternative solutions in the market were limited to subscription-based pricing models, which lacked flexibility and proved to be cost-inefficient for the organization's specific needs.

Results

Outcomes That Generated

  • Instant Message Deliverability of Text Messages in Emergency Events

    During Hurricane Helene, DialMyCalls ensured critical updates were delivered in seconds, despite power outages and limited internet access. This reliability gave MNAe the ability to act fast, keep teams informed, and maintain safety during unpredictable crises.

  • Group Segmentation for Targeted Messaging

    MNAe could easily segment teams by location or department to send out targeted messages. This ensured that the right people received the right information during critical events.

  • On-Demand, Pay-As-You-Go Credit System

    DialMyCalls’ flexible credit-based pricing allowed MNAe to avoid costly subscriptions and pay only when needed. This saved money during non-emergency periods while giving the team full control to act instantly during emergency events without waiting on approvals or overspending on unused plans.

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