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customer success story
How a Simple Messaging
Shift Drove Engagement for Amwins
6+ Hours Saved
Per campaign with one-click message blasts
0 Follow-Ups
Manual reminders fully eliminated
15+ Years
Trusted partnership with DialMyCalls
Background
About Amwins
Amwins is a leading global specialty insurance distributor, offering wholesale brokerage, underwriting, and group benefits services. Headquartered in Charlotte, NC, Amwins handles over $44.5 billion in annual premiums and partners with more than 35,000 retail agencies. With deep expertise across diverse industries, the company delivers innovative insurance solutions tailored to complex risks.
Challenges
What They Were Struggling With
With a fast-moving operation and multiple departments, Amwins faced hurdles in timely communication, especially when coordination was critical.
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1. Slow Communication Turnaround
Reaching hundreds of employees across multiple departments was time-consuming, especially when urgent updates were needed. Traditional channels like email often went unread or delayed.
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2. Low Engagement with Announcements
Important messages often got buried or ignored, leading to missed deadlines and confusion during rollouts or shift changes.
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3. Manual Follow-ups Wasting Hours
Team leads had to manually remind individuals through phone calls or one-on-one messages, taking up hours every week and still missing people.
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4. No Way to Track Message Delivery
There was no clear way to know who received or engaged with announcements — making accountability difficult and reducing transparency.
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5. Inconsistent Messaging Across Teams
Sending updates across departments led to inconsistencies — causing gaps in understanding and mixed interpretations of instructions.
Solutions
How We Helped Them Communicate Better
Amwins leveraged DialMyCalls’ mass texting and voice broadcasting features to streamline their outreach efforts, enabling them to send timely, large-scale communications with minimal effort. These tools allowed the team to instantly notify employees and partners, improve message consistency, and eliminate the inefficiencies of manual outreach. By centralizing their communication, Amwins also gained better visibility into delivery metrics and overall campaign performance.
Mass Texting Feature
Amwins used DialMyCalls’ mass texting feature to deliver fast, reliable updates to employees and partners - ensuring urgent messages were seen immediately without manual follow-up.
Mass Calling Feature
With automated voice broadcasts, Amwins was able to instantly notify large groups through clear, pre-recorded calls - ideal for reaching contacts who prefer voice communication or may miss texts.
Mass Emailing Feature
The mass emailing feature helped Amwins centralize their outreach—enabling consistent, branded communication across all channels, while tracking delivery and engagement from a single dashboard.
Results
Outcomes That Generated
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Centralized Messaging Across Teams
With DialMyCalls, Amwins was able to consolidate all outbound communication into a single platform, ensuring message consistency and eliminating confusion caused by fragmented tools across departments.
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Timely Delivery of Critical Announcements
Time-sensitive updates—such as benefits deadlines, policy rollouts, and compliance reminders—were delivered instantly, helping teams stay aligned and respond promptly.
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Reduced Manual Workflows
The platform automated previously manual tasks like spreadsheet uploads and 1-on-1 outreach, saving the internal team hours of work per campaign and enabling faster response loops.
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Engagement Visibility & Tracking
By tracking delivery and engagement metrics in real time, Amwins could identify which teams were opening messages and which needed follow-up—improving internal accountability.
Testimonials
Hear It Straight From them
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