Do I need to verify my Toll-Free number? I already have a Toll-Free number, am I affected?

Anyone who wants to continue to send text messages from a toll-free number to Canada, and anyone who is sending broadcasts that exceed the Daily, Weekly, and Monthly limits for the United States.

I’m not sending SMS, do I still need to verify my Toll-Free number?

No. Only people sending text messages from a toll-free number need to verify.

Does Toll-Free texting number verification cost money?

No. This toll-free number verification is free of charge.

Will these Toll-Free texting limitations be shown to me in my DialMyCalls account?

Yes. These texting limits will appear to users in the dashboard and in the home screen of their DialMyCalls App. It will also be shown to them when sending a text broadcast from an unverified toll-free number.

I have multiple Toll-Free numbers on my DialMyCalls account. Do these limitations apply to my entire account? Do I need to verify the numbers individually?

These limits will apply to the entire account. Each toll-free number will have to be verified individually.

What happens if I don’t complete verification?

On October 1st, 2022, text messages sent via toll-free numbers will be restricted to the above limitations. Using additional toll-free numbers to exceed these limits isn’t allowed and will result in the same block and error code.

What happens if it takes longer to verify my Toll-Free number than the October 1st, 2022, deadline?

Once your toll-free numbers are submitted to DialMyCalls, the verification process can take up to 5-6 weeks to complete. During this time, your Phone Numbers are moved to the "Pending Verification" state that removes the messaging limits while our carrier partners review your submission.

Is DialMyCalls reaching out pro-actively to customers?

Yes. We are starting to put messages on customer dashboards and sending out emails to potentially affected users. We are prioritizing VIP accounts and accounts that would exceed these limits.

Once I submit the verification, can I start sending messages again immediately?

Once you submit the verification form to us, we will submit the verification to our carrier partners. Once you are in a pending state via our carrier partners the limitations will be lifted.

I don’t want to continue using a Toll-Free number to send text messages.

You can use a local number (10DLC) to send out text messages but this also requires a registration process. In addition to having to register your 10DLC number, local numbers are limited to 1 SMS per second.

“I am a youth minister and have spent hours in the past calling students individually to remind them of an upcoming event or to get out an urgent announcement. With DialMyCalls.com, I cut that time down to about 1 minute. I also love how I can see exactly who answered live and how long they listened so I know if they heard the whole message. DialMyCalls.com is the best website I have stumbled upon all year! Thanks!”

Central Baptist Church

Toll-Free Texting Number Verification Now Required for U.S. & Canada

Posted by Tim Smith in General Post on September 14, 2022

Toll-Free Texting Number Verification for U.S. & Canada - DialMyCalls

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